Order Process
Samples
Before making any final decisions, it may help you to order a sample. Each sample set costs $10 and includes a wood invitation, outer envelope, reply card, and reply envelope. If you choose to order your invitations from Oslo Press, the amount spent on purchasing samples (up to $50) will be subtracted from the overall cost of your order. We have only a limited supply of samples available at any given time. For this reason, we can not guarantee which design you will be sent. If you would like to receive a particular design or color combination, feel free to contact us and we will try our best to accommodate your wishes. The following Google Checkout link is used to buy one sample.
Getting Started
We suggest you start the process by exploring our collection of invitations. Make notes of what you like, what inspires you, and what you can do without. You may find a design that works perfectly the way it is. In this case, you may only need to personalize the text. However, you may find a design that you like, but wish to change the color of the ink and/or the font. This is where customization comes in. Just let us know what you would like on your invitation, and we will do our best to suit your needs. Further customization is available if you would like to use your own design or would like for us to create a new bespoke design for you. Please contact us with any questions regarding customization so that we can better inform you of time and costs.
Once you have decided to purchase your invitations from Oslo Press, please contact us so that we can begin filling out an order form. This can be done through e-mail, or we can set up an appointment to speak by phone. Once we have gathered the necessary information, we will send you a PDF order form for your review.
Contract
Once the order form has been completed, we will send you a contract through the mail. You will receive a copy of the contract to keep for your records, as well as another copy that must be signed and returned to us before work on your order can begin.
Deposit
Upon completion of the contract phase, a $500 deposit must be made to Oslo Press before work on any order can begin. This deposit is subtracted from the overall cost of your order. In the event that you change your mind and decide that you are no longer in need of our services, the deposit is non-refundable.
Design Process
After the contract is signed and the deposit is made, the actual work begins on your individual order. After initial design decisions are made, a proof will be sent to you in PDF form. Based on client feedback, any desired changes will be made. You will receive two more proofs in addition to the initial proof. The first three proofs are free. Each additional proof, if needed, will cost $25. Final proof approval must be received from the client before Oslo Press can begin production of your order. This approval assures us that you, the client, are 100% satisfied with the design of your invitation. Any changes made after the proof approval will incur additional costs. Additional costs will be decided on an individual basis and will be influenced by the type of change or changes and any possible delay created by such changes.
Payment
Once the final design is approved, the order must be paid for in full before the production process begins. We accept payment online through Google Checkout. Checks are also acceptable, however we must wait for them to clear before moving forward with an order. If you feel it necessary to pay via a different method, please contact us as soon as possible and we will do our best to accommodate your needs.
Production Time Frame
Approximately 8 weeks should be allowed between the time the order is placed and the delivery of the final product. The length of time may vary based on factors such as the speediness of communication as well as the number of proofs needed. For instance, a full custom design may require a 9 to 12 week time period. Of course, the earlier you place your order the better.
Rush Orders
While rush orders are possible, the time it will take to complete a rush order will vary depending on such matters as amount of customization and number of proofs needed. A 2 to 4 week rush may be possible if we are not extremely busy with other orders. All rush orders will be increased in price by 25% of the original order price. Please contact us for further information on the availability of a rush order.
Shipping
Our preferred shipping method is Fed-Ex Express.
Custom Design
If ordering a basic invitation set (invite, reply card, outer envelope, and reply envelope), a fully custom design will include 2 free hours of design time. Extra items not included in a basic set will include a half hour of design time per each additional item. All additional design time will cost $50 per hour. You may choose to have us create a completely new design for your invitation or you may choose to use elements from an existing design of ours. Whatever the degree of customization, we are happy to work with you in creating the perfect invitation for your event. Please feel free to contact us if you have any questions regarding custom design.
Envelopes
Extra Envelopes - We automatically ship 15 free outer envelopes with every order. This is to insure that there are enough extra envelopes in case there are mistakes made during the addressing process.
Early Envelopes - If time is a concern, envelopes which are not being printed can be shipped early if need be. The price of shipping will be added to the overall cost of the order. If envelopes are being printed, they can still be shipped early. However, a rush charge of $25 will be applied. In this case, both the price of shipping and the rush charge will be added to the overall cost of the order.
Extra Inner Envelope – Our standard invitation set includes only an outer envelope and a reply envelope. A third inner envelope may be available depending on the brand of paper. If this is the case, an inner envelope can be added to each set at the cost of $1 per invitation set.
Back to Process Menu